The Airports Council International (ACI) out of Canada has just released the list of winners of the Best Airports for Customer Service. These prizes reward airports around the world for the quality of their service to customers as rated by the passengers themselves. The ranking is determined by customer satisfaction in 34 key indicators.
San Sebastian Airport has entered into the list of winners for the first time. The Basque airport, located in Hondarribia, just 20 km (12 mi) from the Gipuzkoan capital, is one of the top five airports in Europe with fewer than two million passengers per year.
ACI – 9/3/2020 – Canada
ACI reveals world’s best airports for customer experience
The awards recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers. This year, 140 awards have been won by 84 individual airports which is the largest ever number of recipients. Consistent winners Indianapolis International Airport, Beijing Capital International Airport, Singapore Changi Airport, and Toronto Pearson, Aeroporto di Roma-Fiumicino, Mumbai’s Chhatrapati Shivaji International Airport, Delhi’s Indira Gandhi International Airport, Shanghai Pudong International Airport, and Sheremetyevo International Airport have this year been joined by first time recipients from all regions.